Refund policy

Return & Refund Policy

Because each rug is handmade to order, all sales are final. We do not accept returns, exchanges, or cancellations once an order has been placed.

If your order arrives damaged, please contact us within 72 hours of delivery. Include your order number along with clear photos of both the product and the original packaging so we can review your claim.

If your package is confirmed lost in transit by the shipping carrier, we’ll gladly work with you to provide a replacement or refund.

If your tracking information shows that your package was delivered but you did not receive it, please contact the shipping carrier first. If the issue cannot be resolved, reach out to us and we’ll review your situation on a case-by-case basis.

Our goal is to make sure every customer has a positive experience, and we’ll do our best to help resolve any shipping issues fairly.